Describe your request to retrieve relevant support center articles. You'll be initially connected to our virtual assistant. Or Continue as Visitor and enter your email address.Ĥ. Click Log In (Recommended) so our support team can better assist you with your request. Click the Chat icon on the bottom rightģ. You'll be connected to one of our customer support agents.Ģ. You'll be connected to one of our customer support agents.
If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.Ħ. Continue to the next step if you want to be connected to a customer support agent.ĥ. Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. You'll initially be connected to our virtual assistant. Tap the Chat (headset icon) on the top of the screenĤ. Tap the User Profile icon on the top left corner of the app homepageģ. To chat with a live support team agent, follow these instructions: On appĢ. Otherwise, select how you would like to contact support below: For general inquiries and answers to commonly asked questions, visit our Support Center. Binance.US customers can reach our customer support agents 24/7 via live chat during select operating hours. Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and Chat with us immediately. Stay SAFU !Īll customer support is handled via our chat system. Always avoid clicking links or answering emails/messages from unknown senders. Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet.
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